Privacy Policy

Effective date: March 27, 2026

Overview

Laneway Solutions ("we", "us", "our") provides AI voice agents and workflow automation services for service businesses. This policy describes how we collect, use, disclose, and protect personal information when you visit our website at lanewaysolutions.ca, interact with our AI voice agents, or use our services.

We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

Privacy Officer

Our privacy officer is responsible for our compliance with this policy and applicable privacy laws. For any privacy-related questions, concerns, or requests, contact:

Privacy Officer
Laneway Solutions
Email: [email protected]

Information We Collect

Website visitors

When you visit lanewaysolutions.ca, the following information may be collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, referral source, and country of origin

This data is collected by Cloudflare, our hosting provider, for security and aggregate analytics purposes. Cloudflare Web Analytics does not use cookies and does not track you across websites.

Our website loads fonts from Google Fonts (fonts.googleapis.com). When you load a page, your browser sends your IP address and browser information to Google to retrieve the font files.

Appointment booking

When you book a demo or appointment through Cal.com (our scheduling tool), we collect:

• Your name and email address
• Your preferred appointment date and time
• Any notes you provide in the booking form

Email and direct inquiries

When you contact us via email or through our website, we collect:

• Your name and email address
• Your business name and industry
• Details about your inquiry or operational needs

AI voice agent interactions

When our AI voice agents handle calls on behalf of our client businesses, the following information may be collected:

• Your name, phone number, and email address (if provided)
• Appointment and booking details (service requested, date, time, preferences)
• The content of your conversation with the AI agent
• Call recordings or transcripts, where applicable

At the start of each call, the AI agent identifies itself as an AI assistant. If calls are recorded, this is disclosed at the beginning of the call.

How We Use Your Information

We use personal information for the following purposes:

• To respond to your inquiries and schedule demos
• To provide our AI voice agent and automation services on behalf of client businesses
• To process and confirm appointment bookings
• To transmit booking information to our clients' scheduling platforms
• To improve the quality and reliability of our services
• To ensure website security and prevent abuse
• To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Consent

We collect and use personal information with your knowledge and consent. Depending on the context, consent may be:

• Express — for sensitive information, call recordings, and sharing data with third parties (obtained verbally or through a form submission)
• Implied — for information reasonably necessary to provide a service you have requested (e.g., submitting a booking form, calling a business that uses our voice agent)

You may withdraw your consent at any time by contacting us at [email protected]. Withdrawal of consent may affect our ability to provide certain services.

Third-Party Services

We use the following third-party services to operate our website and deliver our services:

Each third-party service is bound by its own privacy policy and data processing obligations. We require that all service providers protect personal information to a standard consistent with this policy.

Cross-Border Data Transfers

Your personal information may be stored and processed in the United States or other countries where our service providers operate. When your information is in another jurisdiction, it is subject to the laws of that jurisdiction and may be accessible to law enforcement and government agencies under those laws.

We remain accountable for the protection of your personal information regardless of where it is processed, and we require contractual protections from our service providers.

Data Processor and Controller Roles

For our website and direct business relationships (inquiries, demos), Laneway Solutions is the data controller and is responsible for your personal information.

For our AI voice agent services, we act as a data processor on behalf of our client businesses (the data controllers). When the voice agent handles a call for a salon, clinic, or other business, that business is responsible for the personal information collected during the call. We process it under their instructions and our contractual obligations.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected:

• Website analytics — retained by Cloudflare per their standard retention period (aggregate data only)
• Booking and inquiry data — retained for the duration of the business relationship and a reasonable period afterward
• Call recordings and transcripts — retained for quality improvement purposes and deleted within 90 days, unless a longer retention period is required by our client or by law
• Appointment data — retained in the client's booking platform per their own retention policies

When personal information is no longer needed, it is securely destroyed or anonymized.

Security

We protect personal information with safeguards appropriate to the sensitivity of the information, including:

• HTTPS/TLS encryption for all website and API traffic
• Cloudflare security services (DDoS protection, bot mitigation)
• Access controls and authentication for administrative systems
• Contractual security requirements for third-party service providers

No method of transmission over the internet is 100% secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

Cookies and Tracking

Our website does not use cookies for tracking or advertising purposes. Cloudflare Web Analytics collects aggregate, privacy-respecting data without cookies or cross-site tracking. Cal.com may set session cookies when you use the booking widget.

Your Rights

Under PIPEDA and applicable Canadian privacy laws, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request that inaccurate or incomplete information be corrected
• Deletion — request that your personal information be destroyed or anonymized when it is no longer needed
• Withdraw consent — withdraw your consent for collection, use, or disclosure of your information at any time

To exercise any of these rights, contact our privacy officer at [email protected]. We will respond to your request within 30 days.

Data Breach Notification

In the event of a breach of security safeguards involving personal information that creates a real risk of significant harm, we will:

• Notify affected individuals as soon as feasible
• Report the breach to the Office of the Privacy Commissioner of Canada
• Notify any other organizations that may be able to reduce the risk of harm

We maintain records of all security breaches for a minimum of 24 months as required by law.

Children's Privacy

Our services are directed to businesses, not to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Complaints

If you have concerns about how we handle your personal information, please contact our privacy officer first. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada
Website: www.priv.gc.ca
Phone: 1-800-282-1376

Contact

For any questions about this privacy policy or our privacy practices, contact us at [email protected].